Customer Services

Contact information

Wagstaffes of Whitchurch is open daily between 9.00 am and 5.00 pm, Monday to Saturday. Here you will find a great choice of quality ladies fashion, gentlemen’s leather goods, shoe care products, ladies accessories and of course, shoes in abundance for all the family.

With lots of free parking in the vicinity, call in soon to see the new Wagstaffes of Whitchurch.

Wagstaffes of Whitchurch
Lord Hill House
SY13 1DP

Telephone: 01948 662818
Fax:01948 662818

Privacy Policy

Our contact details can be found on the contact us page of the website.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who make postings to our chat areas, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site and.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line if a order issue has arisen.

The Information We DO NOT Collect:
Credit/Debit Card Information - Since all payments are processed via our chosen and authorised payment processor, PayPal, we never have access to your card details at any time.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Terms & Conditions

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within two working days.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

Payment Methods We accept all the major credit / debit cards (Visa, Mastercard, Visa Delta, Switch/Maestro, Solo or Electron Cards) via our payment gateway (PayPal).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

If you prefer to make payment and/or place your order over the phone please call our store on 01948 662818 (Mon-Sat 9 to 5). One of our sales team will be happy to assist you. All prices on the website are quoted in GBP and include VAT. If you are shopping from anywhere outside of the UK, place your order and your credit/debit card will convert to your own currency on your statement.

Refunds If you are unhappy with your purchase please contact us about an exchange or refund. Customers have up to 10 days after the goods dispatch date in which to request a return and refund. We will be happy to refund your purchase (excluding your delivery costs) up to 14 days after delivery provided the item is returned unused, in re-saleable condition and with proof of payment. We recommend that any returns be sent by Recorded Delivery.

Before returning any product(s) please contact us via email or telephone or 01948 662818 (9am to 5pm).

We can except all exchanges/refunds (for faulty goods), at our store in Whitchurch, Shropshire.